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SHIPPING POLICY
Domestic Shipping Policy
Thank you for visiting and shopping at Tanawha Trading Post.
Shipment processing time
All orders are processed within 1-5 business days of purchase. Orders are not processed or shipped from Saturday 12 pm EST through Sunday, holidays, extreme weather.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email.
Shipping rates and delivery estimates
All orders are shipped by USPS. Shipping charges for your order will be calculated and displayed at checkout.
*Free shipping on orders of $35 or more.
Faster shipping available at additional charges
Tanawha Trading Post ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
Shipment Confirmation and Order TrackingYou will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Tanawha Trading Post is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
Tanawha Trading Post is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the continental US.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Tanawha Trading Post will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
Tanawha Trading Post is not responsible for missing or stolen shipments, if the shipping carrier has reported that it was delivered. Please file a claim with the shipping carrier.
RETURN & CANCELLATION POLICY
Order cancellations are accepted if requests are made before the package has shipped. We accept returns on all items with the exception of customized orders, hygiene products, and perishable items. Buyer is responsible for return shipping costs. Item(s) must be returned in its original condition, otherwise the buyer is responsible for any loss in value. Return request must be made within 30 days of delivery date. Refunds will be issued within 7 business days of cancellation or once return is received.